5 Customer Service Phrases to Avoid (and What to Say Instead)
In May of 2018, Barbara Carroll ordered three cartons of toilet paper from Amazon. The order total: $88.17. The shipping charges? $7,455. Carroll wasn’t overly concerned, as Amazon typically takes great care of its customers. But in this case, Carroll complained to Amazon six times and even wrote a letter to CEO Jeff Bezos. After […]
5 Customer Service Phrases to Avoid (and What to Say Instead) Read More »