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Inspire Consumers Through Action-Oriented Catalogs

In the late ’90s, Scott Kerslake was working at an infotech company in California, while passionately surfing and cycling on the side. During long bike rides with friends, Kerslake noticed a trend: women complaining about a lack of fashionable female sportswear. Women wanted durable athletic wear that also looked cute on everyday outings. Kerslake didn’t […]

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5 Customer Service Phrases to Avoid (and What to Say Instead)

In May of 2018, Barbara Carroll ordered three cartons of toilet paper from Amazon. The order total: $88.17. The shipping charges? $7,455. Carroll wasn’t overly concerned, as Amazon typically takes great care of its customers. But in this case, Carroll complained to Amazon six times and even wrote a letter to CEO Jeff Bezos. After

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3 Reasons Direct Mail is Still Effective

Long before television and online marketing, direct mail ruled. One of the most popular examples of direct mailing can be traced back to Sears in 1888. The company sent a printed mailer to potential customers advertising watches and jewelry. Not long after, the Sears, Roebuck and Company catalog became extremely popular nationwide. Today direct mail has

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Test Your Brand Messages to Maximize Impact

Donald Miller is an author, speaker, and CEO of StoryBrand, a company that helps businesses clarify their message. StoryBrand helps hundreds of brands to eliminate confusion, connect with customers, and grow sales. Miller says many brands struggle to break through because they don’t test their brand messages before sharing: "We have a mantra at StoryBrand:

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Savvy Tips for the Best Stock Photo Selection

Image is everything. Statistically speaking, compelling images average 94 percent more views, are three times more likely to be shared online, and significantly increase your likelihood of capturing new leads. Professional photos are a fantastic way to boost the impact of your brochure, booklet, or mailing. But if you’re planning to use a stock image,

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How to Keep Your Business Focused Through the Subtle Danger of Mission Drift

Life is full of good opportunities. Good books to read, good events to attend, good projects to pioneer. But good things can knock us off track in pursuing the very best. What does “the best” look like in your leadership? It means doing what you are uniquely called to do in the style that is

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Increase Conversions with Great Closing Techniques

The most expensive deal in baseball history was finalized this February in a casino. The Phillies pursued outfielder Bryce Harper for months, introducing him to some of Philadelphia’s finest, sweet talking him in the high-backed gold leather booths of the ARIA resort in Las Vegas, and ultimately offering him the most expensive deal in baseball

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