Transform Customer Complaints into Great Reviews and Referrals

In business, problems always arise. Things malfunction, customers get frustrated, or miscommunication causes delays. However annoying, big problems are still a gateway for better interaction. Consider this example from Toyota: The year was 2013, and Webin Manzana noticed the dashboard of his 2008 Camry was melting due to the sweltering weather in the Philippines. Because

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From Ideas to Reality: The Basics of 3D Printing

3D print capabilities are growing substantially, and soon, they will be a regular part of our ever-changing industry. While relatively new to the market, 3D printing is here to stay. In 1984, Charles Hull developed the technology for printing physical 3D objects from digital data. As the industry advanced, so did the popularity and affordability

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3 Common Management Traps (and How to Counteract Them)

Are you looking to be more proactive in your influence? Here are three common management traps, with practical keys for addressing them. 3 Common Management Traps 1. Avoiding a Problem or Tense Relationship (Instead: Nip things in the bud) Work environments and team morale can dramatically improve when managers deal with difficult relationships. While most

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How to Build Unity in Your Team on Three Critical Levels

They are the most exceptional basketball team there ever was, or ever will be. The 1992 Olympic Basketball Dream Team, made up of legends like Michael Jordan, Magic Johnson, and Scottie Pippen, dominated the Olympics, winning by an average of 40 points each game. The team seemed invincible, except for the day it wasn’t. The

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5 Smart Strategies for Fantastic Font Selection

Want to win in print? Let’s talk text. While fonts are a crucial part of one’s design, often fonts are given merely a passing thought. However, good typography expresses personality, increases readability, and displays professionalism, ensuring your print ad delivers the right message in just the right tone. Fonts can mark a clear difference between

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